Giancarlo Duranti is a Project Manager and Business Analyst Practitioner. He is PMP®, PgMP®, PMI-PBAsm, CBAP®, PSM®, ITIL v3®, COBIT5® certified. He has been working in theCommunication Wire-line & Wireless industry for over 25 years and he is well experienced in managing projects in different international and national business contexts. Giancarlo has consulted for overseas companies in Brazil, Cuba and US. His international experience, perception and sensitivity to other cultures gave him the opportunity to understand insightsabout managin multicultural team issues. He is also a trainer for project management, business analysis and soft skills. He contributes in budding business analysis culture supporting the develop of new PMI and IIBA standards, giving speeches on business analysis and project management topics at congresses and other professional events, and writing articles.