Best practices from a Business Analysis Telco project
This case study case will present the experience of a team of business analysts involved for 5 months in a project to determine the feasibility... Read More
Facilitating corporate innovation with the Innovation Canvas
Innovation is hard. Ideas are cheap and plentiful, but execution often falls short and few ideas lead to valuable results within reasonable time and budget.... Read More
Customer Experience – Die Quelle Ihres nächsten Wettbewerbsvorteils
Wenn wir über Innovationen reden, denken die meisten Menschen an zukünftige Technologien. Das elektrische – vielleicht sogar fliegende – Auto, Ein-Zentimeter dünne Fernseher oder die... Read More
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The huge gap between how people believe processes run – and how they actually run
Every use of IT-systems (ERP, BPM, etc.) leaves digital “footprints” behind. Process mining uses this data to visualize and analyze the actual end-to-end processes, with all... Read More
Deep Customer Value: Taking Optimization from the Lab to the Real World
Business Intelligence, Optimization and Predictive Modeling may evolve to a level of high sophistication within an organization but often fail to impact the bottom line... Read More
You Cannot Not Design UX: A Three-Step Mitigation Plan for BA’s
Paul Watzlawick, a famous psychologist and communication theorist, once said: “You cannot not communicate!” The same accounts for a user’s experience. You cannot not design... Read More
Customer Journey Mapping
Leveraging smart consumer research for a better brand experience Delivering an overall superior customer experience requires a holistic understanding of consumers’ needs and expectations, relevant... Read More