The Digital Change – Everything Remains Different 

Undoubtedly, the Digital Transformation is the No. 1 mega trend of the second decade, hundreds of articles, books and conferences deal with the challenges of the so-called digital age. One of the first questions with regards to a “Change” is how long is it going to take? When will the change be completed? How will the future after the change look like? Perhaps this “Digital Change” does not have the exaggerated impact many people think. Neither in a positive nor in a negative way. Everything Remains Different – a play on words in our conference motto which perfectly reflects that many things will stay as they are, independent from being analogue or digital while other things change dramatically, in a very fast and disruptive way. If it comes to social systems, i.e., human interrelationships, the digitalization does probably have a high, very sustainable impact.

Track (1) Scaling Agile

In the meantime, agile practices can be found in each company; what has started in software development projects with Scrum is currently being transferred to other levels like programs and portfolios. Since a couple of years, new frameworks are emerging to address the challenges coming with Scaling Agile. SAFe and LeSS are the main players here, both made for hundreds of developers, both based on the Agile Manifesto but nevertheless very different in their detailed implementation. But as with agility in general, practices for higher levels need as well to be tailored to situations and environments. The track Scaling Agile provides real case studies as well as useful know how for adapting agile practices and the agile mindset in program and portfolios levels, i.e. the management level of companies.

Track (2) Humanizing Customer Experience

Social bindings are important factors in customer management, e.g. what is said in social networks and public ratings can sometimes be more influential than the quality of products and services itself. Social bindings are human things by nature and that’s why we have put an own track for Humanizing Customer Experience. The more human experiences with companies are, the more stable relationships to customers will become. But of course, this is a challenge if products and services are mainly presented digitally without human interaction. How companies manage Customer Experience in the digital age is presented by sought-after speakers and managers form various industries

Track (3) Changing Organizations

Continuous change is normal, it has become indispensable for organizations. Organizational changes are implemented in projects or other initiatives, driven by mergers and acquisitions, fast changing markets or cost reduction demands. Agile practises for change projects are becoming more and more popular, with the advantage of a more flexible adaptability, taking into concern the continuous feedback by the business units undergoing the changes. Agile Business Processes are made for continuous changes, the required flexibility is an inherent attribute of such processes. Participate in this track to learn how companies manage their business processes in an agile way.